Warranty
The AIJ SmartPack is built with care, precision, and materials we trust. If there is ever a factory error or something that is on us, we will replace it. No questions, no excuses.
What we cannot cover are the things life throws at it, such as spilled drinks, accidental damage, or general wear from everyday adventures. Those marks are part of your journey, not a flaw in ours.
The fingerprint lock and charging system are covered for the first 6 months. Not because we think they will fail, but because we believe in standing behind what we build.
If you are unsure about a specific issue, just ask us. We will always give you an honest answer.
Shipping & Returns
Shipping
- Within Nigeria: 2–4 business days.
- International Orders: 5–10 business days (varies by location).
- Tracking is sent as soon as your order ships.
Returns
We want you to love your SmartPack. If you don’t, you can return it within 15 days of receiving it. No stress, no long forms.
Here is what we ask:
- The SmartPack must be unused, clean, and in the same condition you received it.
- All original packaging and parts must be included.
How it works:
- Email support@aijsmartpack.com with your order details.
- We will guide you on where to send it.
- Once we receive and check it, we will process your refund.
Note: Return shipping fees are your responsibility unless there is a factory defect, then we cover it.